Privacy Policy

Falcon Web Suite ("we", "us", "our") is a website platform and web design service based in Portsmouth, United Kingdom. This policy explains how we collect, use, and protect personal data of anyone who visits this site, submits an enquiry, places an order, registers a member account, makes a booking, or otherwise interacts with us. Contact us about privacy: hello@falconwebsuite.com 1. What we collect Enquiry form: name, phone number, email address, and your message. Order requests: name, contact details, and order details. We don't take payment online, so we never collect card details through this site. Member accounts: first name, last name, email, mobile number, postal address, and membership status. Bookings: name, contact details, and the appointment date, time, and service requested. Customer reviews: your name and review text, if you submit one via "Leave a review". Usage data: page visits and general location, but only if you accept our cookie banner. 2. How we use it We use personal data to respond to enquiries, fulfil orders and bookings, run member accounts, and understand how visitors use the site so we can improve it. We do not sell personal data, and we do not use it to send you marketing you haven't asked for. 3. Our legal basis for processing (UK GDPR) Contract - fulfilling an order, booking, or membership you've requested. Consent - non-essential cookies and analytics, and any newsletter signup. Legitimate interests - responding to enquiries and keeping the site secure and working correctly. 4. Who we share it with We share personal data with the hosting and database providers who run this site on our behalf. They only process data under our instructions and don't use it for their own purposes. We don't share personal data with anyone else for their own marketing. 5. Where your data is stored Our hosting and database providers may store or process data outside the UK and European Economic Area. Where that happens, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data to UK standards. 6. How long we keep it We keep enquiry, order, and booking data for as long as needed to handle your request and meet our legal or accounting obligations, then delete or anonymise it. Member account data is kept while your account is active, plus a reasonable period afterwards. 7. Cookies We use essential cookies needed for the site to work (for example, keeping you signed in and remembering your cookie choice) and optional analytics cookies (page visits, general location), which are only set if you click "Accept" on our cookie banner. You can withdraw consent at any time by clearing your browser's cookies for this site. 8. Your rights Under UK data protection law, you have the right to ask what personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, object to or restrict certain processing, ask for your data in a portable format, and complain to the UK Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data. To exercise any of these rights, email hello@falconwebsuite.com. 9. Children This site isn't directed at children, and we don't knowingly collect personal data from anyone under 13. 10. Changes to this policy We may update this policy from time to time. The "last updated" date at the top of this page shows when it last changed.